FAQ
Frequently Asked Questions
Products
Where can I find item details?
Review the description, options, dimensions and included items on the product page. Contact us if anything is unclear.
Shipping and tracking
Is standard shipping free?
Yes. Standard shipping is free within the United States.
How long does delivery take?
Processing takes 1–2 business days, transit after dispatch takes 3–6 business days, and usual total delivery is 5–8 business days.
How can I track an order?
When tracking is available, we send it to the email used at checkout. Carrier scans may take time to appear.
Returns and refunds
Can I return or exchange an item?
Yes. Request a return or exchange within 30 days after delivery, for any reason. Contact us for instructions.
Who pays return shipping?
Approved returns are free. We provide a prepaid label or equivalent no-cost method, with no restocking fee.
When will I receive a refund?
We process approved refunds to the original payment method within 10 business days. Banks may need another 5–10 business days to display it.
Orders and payment
Can I cancel or change an order?
Contact us promptly. We cannot guarantee changes after processing or dispatch begins.
Which payment methods are accepted?
Checkout shows payment methods currently available for your order and location.
Contact
Email support@alpivora.it.com or call +1 515-312-5564, Monday to Friday, 9:00 AM–5:00 PM (store local time).